Type: How-to
Category: Umbraco Cloud > Billing and payments
Tags: invoices, invoice, payment history, billing, receipts, download invoice, can't find invoices, no payment history, empty payment history, we could not find any payment history, organization, switch organization, finance, credit card, annual invoice, yearly invoice, account statement, accounts, Cloud Portal
Product: Umbraco Cloud
Version: N/A (Cloud Portal feature)
Summary
Invoices for Umbraco Cloud projects paid by credit card are in the Cloud Portal under Organization -> Finance -> Payment History. Invoices belong to the organization that pays for the project, so you only see them when that organization is selected.
If Payment History says it could not find any payment history, the most common reason is that a different organization is selected.
Find your invoices
Log in to the Umbraco Cloud Portal.
Select the Organization icon in the top-right corner, next to Create project.
In the left sidebar, select Finance.
Select Payment History.
For each invoice, you can see the invoice ID, the total amount paid, the creation date, the due date, and the status, and you can download it.
Umbraco Cloud sends one invoice per month by email. It covers all projects in the organization that are paid by credit card. A downloaded invoice lists every project you paid for that month.
Payment History is empty
If the page says it could not find any payment history, check these in order.
1. Check which organization is selected
If you belong to more than one organization, Payment History only shows invoices for the one that's selected. That may not be the organization that pays for your projects.
Look at the organization name at the top of the left sidebar.
Select the name to open the drop-down, and choose the organization that owns your projects.
Go to Finance -> Payment History again.
Not sure which organization pays for a project? Ask the person who set up the project, or contact us (ask to talk to a person if you're chatting with Umboto).
2. Check how the project is paid
Payment History only shows projects paid by credit card. Projects billed annually by invoice are not listed. Those invoices are handled manually and sent by email.
3. Check your role in the organization
Only organization members with the Admin role can see payment history. If you have the Write or Read role, ask an Admin of the organization to change your role or to send you the invoices.
Need a full account statement?
If you need an overview of your account, for example for your bookkeeping, email the Umbraco accounting team at accounts@umbraco.com. Tell them what you need, such as:
outstanding invoices
credit notes
prepayments
a specific format, such as an Excel spreadsheet
This is also the way to get copies of annual invoices.
Still having issues?
If you are chatting with Umboto right now, type "talk to human" and we will connect you with someone who can help.
If you are reading this article in the Help Center, contact us by clicking the messenger icon at the bottom right.
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Last updated on October 22, 2026