How Do I Remove a Payment Method from My Umbraco HQ Account?
Managing payment methods in your Umbraco HQ account is straightforward, but there are essential steps and prerequisites to follow. This guide explains how to remove a payment method, including information on necessary conditions and step-by-step instructions.
Prerequisites for Removing a Payment Method
Before you can remove a payment method from your Umbraco HQ account, ensure the following:
An active payment method is required at all times: You cannot delete your existing payment method unless you add a new, valid payment method first.
Steps to Remove a Payment Method
Follow these steps to delete a payment method from your account:
Log in to your Umbraco HQ account and navigate to the Organization tab or Organization settings in the Umbraco HQ portal.
Open the Payment Methods overview or section.
Add a new, valid payment method if you do not already have one. This step is essential before proceeding to the next one.
Locate the payment method you wish to remove within the list.
Select and delete the old payment method.
Note: If you attempt to delete a payment method without first adding an alternative, the system will prevent you from making the change. This safeguard ensures uninterrupted billing and service.
Troubleshooting Tips
Unable to Add a New Payment Method: Ensure the new card or payment method information is valid and includes all the mandatory fields (e.g., card number, expiration date).
Error When Deleting a Card: Double-check that another valid payment method has been successfully added to your account before removal.
By following these steps carefully, you can successfully update and manage your payment methods within Umbraco HQ while ensuring compliance with the platform's billing requirements.
Removing all payment methods by deleting your project
If you want to stop payment altogether, simply delete your project, and that will terminate your contract/project and remove you from all services.
Be careful to use this measure only if you are completely sure.
Related Topics
If you need further assistance with payment methods, review these topics: