Umbraco HQ

Type: Known Issue ​Category: Umbraco Cloud &gt; Product Upgrades ​Tags: automatic upgrade, auto-upgrade, hanging upgrade, stuck upgrade, environment busy, activity awaiting response, upgrade never completes, known issue ​

Product: Umbraco Cloud ​Version: All versions

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We identified a known issue affecting some automatic Umbraco Cloud upgrades. An issue can cause an upgrade to become stuck without receiving a completion status. The upgrade itself does not fail, but the activity continues running, leaving the environment marked as Busy and preventing further operations.

The underlying issue has been fixed. The fix stops new cases from happening. It does not clear projects that are already affected, so a project that became stuck before the fix was released stays stuck until the activity is cancelled for you. See What to do below.

An upgrade appears stuck and never reports as finished.

The environment is marked as Busy.

Deployments or other operations cannot start.

Restarting the environment does not clear it.

- An upgrade appears stuck and never reports as finished.
- The environment is marked as Busy.
- Deployments or other operations cannot start.
- Restarting the environment does not clear it.

On the affected projects the automatic upgrade failed some time ago, but it failed in a way that never sent an update back to the activity. The activity is therefore still waiting for a response that will never arrive, so it keeps running and holds the environment in a busy state.

Because it is the activity itself that needs clearing, the usual remedies for a blocked deployment do not apply here. Restarting the environment does not end the activity, and there is usually no leftover lock marker in Kudu to delete. The activity has to be cancelled, and that is done by an Umbraco support agent from our side.

Reach out to Umbraco Support and ask us to cancel the stuck activity. If you are already in a conversation with Umboto, ask to be transferred to a human agent.

Roughly how long the upgrade has been running.

Whether you have already tried restarting the environment.

- Which environment is affected.
- Roughly how long the upgrade has been running.
- Whether you have already tried restarting the environment.

A further update is planned that will add a nightly task to automatically cancel activities that have been running for too long, so they stop blocking environments in this way. Until that is released, stuck activities are cancelled manually by our support agents.

<a href="https://docs.umbraco.com/umbraco-cloud/optimize-and-maintain-your-site/manage-product-upgrades/product-upgrades/minor-upgrades" rel="nofollow noopener noreferrer" target="_blank">Minor and Patch Upgrades</a>

<a href="https://support.umbraco.io/en/articles/15260843-delayed-environment-auto-upgrades-on-umbraco-cloud">Delayed Environment Auto-Upgrades on Umbraco Cloud</a> — for a rollout that is simply still in progress rather than stuck

<a href="https://support.umbraco.io/en/articles/13608988-how-can-i-restart-or-stop-and-verify-an-umbraco-cloud-environment">How can I restart or stop and verify an Umbraco Cloud environment?</a>

<a href="https://support.umbraco.io/en/articles/16098695-how-to-troubleshoot-common-deployment-errors-in-umbraco-cloud">How to Troubleshoot Common Deployment Errors in Umbraco Cloud</a>

- <a href="https://docs.umbraco.com/umbraco-cloud/optimize-and-maintain-your-site/manage-product-upgrades/product-upgrades/minor-upgrades" rel="nofollow noopener noreferrer" target="_blank">Minor and Patch Upgrades</a>
- <a href="https://support.umbraco.io/en/articles/15260843-delayed-environment-auto-upgrades-on-umbraco-cloud">Delayed Environment Auto-Upgrades on Umbraco Cloud</a> — for a rollout that is simply still in progress rather than stuck
- <a href="https://support.umbraco.io/en/articles/13608988-how-can-i-restart-or-stop-and-verify-an-umbraco-cloud-environment">How can I restart or stop and verify an Umbraco Cloud environment?</a>
- <a href="https://support.umbraco.io/en/articles/16098695-how-to-troubleshoot-common-deployment-errors-in-umbraco-cloud">How to Troubleshoot Common Deployment Errors in Umbraco Cloud</a>

Known Issue: Hanging Automatic Upgrades

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Known Issue: Hanging Automatic Upgrades

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