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Product or Service: Umbraco Engage Version: v13 LTS

After setting up Umbraco Engage, total recorded pageviews are significantly lower compared to third-party tracking services like Google Analytics. Reviewing network requests reveals a CDN cache <code>HIT</code> on standard page loads, which prevents Umbraco Engage from generating a unique <code>pageviewId</code> for each visitor interaction.

To restore proper analytics tracking, output caching must be disabled on your CDN for pages where Umbraco Engage is actively measuring performance.

Follow these steps to diagnose and correct the behavior:

Verify Caching Behavior via Healthcheck: Run the open-source <a href="https://github.com/TvGessel/Umbraco-Engage-Healthcheck" rel="nofollow noopener noreferrer" target="_blank">Umbraco Engage Healthcheck script</a>. If the script flags that output caching is enabled, it must be disabled for Engage to function correctly.

Adjust CDN Configuration: Log into your CDN provider (e.g., Cloudflare, Azure CDN, Fastly) and modify your caching rules. Ensure that HTML pages are not serving static edge-cached versions that bypass server-side <code>.NET</code> execution.

Ensure Unique Request Generation: Configure your edge servers or output cache policies to ensure that every unique request successfully reaches the Umbraco rendering pipeline, so a distinct <code>pageviewId</code> can be assigned.

1. Verify Caching Behavior via Healthcheck: Run the open-source <a href="https://github.com/TvGessel/Umbraco-Engage-Healthcheck" rel="nofollow noopener noreferrer" target="_blank">Umbraco Engage Healthcheck script</a>. If the script flags that output caching is enabled, it must be disabled for Engage to function correctly.
2. Adjust CDN Configuration: Log into your CDN provider (e.g., Cloudflare, Azure CDN, Fastly) and modify your caching rules. Ensure that HTML pages are not serving static edge-cached versions that bypass server-side <code>.NET</code> execution.
3. Ensure Unique Request Generation: Configure your edge servers or output cache policies to ensure that every unique request successfully reaches the Umbraco rendering pipeline, so a distinct <code>pageviewId</code> can be assigned.

Once the CDN edge caching is turned off for these content tracks, Umbraco Engage will begin capturing pageviews and session data accurately.

Umbraco Engage tracking fails to record accurate pageviews when an aggressive CDN output cache is enabled. This happens because cached requests bypass the unique pageview generation logic required by the analytics platform.

Umbraco Engage Analytics Tracking Issue Due to CDN Output Caching

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Umbraco Engage Analytics Tracking Issue Due to CDN Output Caching

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