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Why are changes to media storage or file visibility not reflected immediately in Umbraco HQ?

Joana Knobbe avatar
Written by Joana Knobbe
Updated over a week ago

Understanding Media Storage Updates in Umbraco

When using Umbraco HQ to manage your media storage, you might notice that changes, such as deleting media files or emptying the recycle bin, are not immediately reflected. This behavior occurs due to the application’s periodic synchronization and recalculation processes.

How Media File Visibility Works Post-Deletion

If you delete a media file but it still appears in lists, such as the 'Top 5 - Media Files,' it’s important to understand the update schedule. Media statistics are synchronized on a daily basis, meaning changes will only reflect after the next scheduled update. This update process ensures that your media statistics are refreshed consistently, but it may temporarily cause deleted items to remain visible until the next synchronization event.

Why Media Storage Shows as Full After Deletion

After deleting images or emptying the recycle bin in Umbraco, you might notice that the media storage usage remains unchanged temporarily. This is because Umbraco recalculates media storage counters on a daily basis. The updated storage usage will appear after the next scheduled recalculation, which ensures an accurate reflection of your storage consumption.

Tips to Verify Update Completion

To ensure that your changes are reflected:

  1. Wait for the daily synchronization or recalculation period to complete.

  2. Monitor the storage usage or media statistics again after the scheduled update.

  3. If the changes are still not reflected after the expected time, consider checking the application’s logs for any errors or reaching out to support for assistance.

Conclusion

In Umbraco HQ, changes to media storage usage or file visibility are updated during scheduled synchronization periods. While this process ensures consistency and reliability, it is important to note that updates are not instantaneous and may require a short waiting period for the adjustments to display accurately. By understanding these scheduled processes, you can better plan your media management activities and avoid confusion over temporary discrepancies.

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