How do I ensure proper setup and feature visibility for Umbraco Engage after licensing?
When setting up Umbraco Engage, ensuring correct licensing and setup is crucial for feature visibility and analytics data availability. Below, we provide an overview of licensing requirements, common challenges, and troubleshooting steps to help you resolve issues after installation.
Licensing Overview
Umbraco Engage requires a valid and properly configured license key to unlock its full features and ensure connectivity across environments. Correct license key validation is essential for access to Engage segmentation and other functionality.
Feature Visibility
Engage Segmentation Feature Visibility
The segmentation features in Umbraco Engage become visible only after license key validation. If you have restored a database from another environment (e.g., a testing or backup site), there might be a mismatch in configuration. This can lead to segmentation data being present in the database but not displaying in the interface. To resolve this:
Confirm that the license key on the current (production) site is valid.
Verify that the license key is properly set up and associated with the production environment.
Ensure that all production environment requirements and settings match those necessary for Engage segmentation to function correctly.
Common Visibility Issues
Other visibility issues may occur due to configuration errors or invalid license setups. Check the following if you encounter problems:
Ensure the site domain is correctly associated within the license configuration settings.
Validate HTTP or HTTPS protocol consistency between the license key and the live environment.
Analytics Data Availability
Expected Data Processing Times
Once your Umbraco Engage site is installed and configured, analytics data collection begins immediately. However, data may take up to 24 hours to become visible, as initial processing requires time to collect preliminary statistics.
Troubleshooting Common Data Availability Challenges
If no analytics data appears after 24 hours:
Ensure the license key has been validated and configured correctly.
Check that the domains added to the license match the site domains.
Review your network and server logs for potential connection issues impacting data transmission.
Related Topics
[Setting up a new license key for Umbraco Engage]
[Best practices for database migration]
[Troubleshooting common Umbraco Engage setup issues]
Following these guidelines will ensure proper setup, feature visibility, and uninterrupted analytics functionality for Umbraco Engage.